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Gigafast EX800-S Switch
UPC 684096080230
Click here for manufacturer's product page
Click here for manufacturer's product support website

9/30/03 9:57am ET

Re: Problem With Connecting To Another Switch 

Dear Tech Support: I recently purchased your EZ800-S switch. It seems to work well when only workstations are connected to it - the workstations can "talk" to one another through this switch. 

However, when I connect a straight-through cable from an available port on the switch, and I connect the cable to a DLINK router/switch, I am unable to get out through the router. In fact, I am unable to even ping the router. 

If I place a Linksys hub in place of your EZ800-S switch, I AM able to get out throught the DLINK router/switch, and my network functions normally. The DLINK router/switch is model DI-614+. This router/switch ALSO has the auto sensing cable type function on it. Perhaps the EX800-S's auto sensing and the DI-614+'s auto sensing TOGETHER are causing problems. 

Please advise what I can do to resolve this condition. I will be forced to return this switch, and post negative reviews of it if I do not receive an informative response from you within 48 hours. 

Thank you,